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https://raw.githubusercontent.com/aws/aws-sdk-js/master/apis/connect-contact-lens-2020-08-21.normal.json https://github.com/mermade/aws2openapi
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Amazon Connect Contact Lens v4

Added: 15/01/2021
Updated at: 15/01/2021
Fetch
cloud

Contact Lens for Amazon Connect enables you to analyze conversations between customer and agents, by using speech transcription, natural language processing, and intelligent search capabilities. It performs sentiment analysis, detects issues, and enables you to automatically categorize contacts.

Contact Lens for Amazon Connect provides both real-time and post-call analytics of customer-agent conversations. For more information, see Analyze conversations using Contact Lens in the Amazon Connect Administrator Guide.