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Amazon Connect Customer Profiles v4
Added: 15/01/2021
Updated at: 15/01/2021
Amazon Connect Customer Profiles is a unified customer profile for your contact center that has pre-built connectors powered by AppFlow that make it easy to combine customer information from third party applications, such as Salesforce (CRM), ServiceNow (ITSM), and your enterprise resource planning (ERP), with contact history from your Amazon Connect contact center. If you're new to Amazon Connect, you might find it helpful to review the Amazon Connect Administrator Guide.